These terms set out the rules that apply when you access the lobby, open an account, and carry out transactions through asiahoky. Please read each section carefully — by continuing to use the platform, you confirm that you have read, understood, and agreed to the conditions described here, subject to local law and eligible regions.
Applies to all account activity
ShopeePay, LinkAja, Bank Transfer covered
Contact support for any clause question
Subject to local law and eligible regions
POLICY POSTURE
How These Terms Govern Your Use
These terms form the entire agreement between you and asiahoky for the services made available on this platform. They apply to every part of your account — registration, deposits made through ShopeePay, LinkAja, or Bank Transfer, game activity, and any withdrawals you initiate. Where local law in Indonesia restricts or limits access to certain features, those restrictions override any broader language used here. We may update these terms from time to time. When we do, the revised version takes effect as soon as it is published on this page. We will not notify each account individually of minor editorial changes, so we encourage you to review this page whenever you have a question about what applies. Continued use of the platform after a revision means you accept the updated terms. If any single clause is found unenforceable in your jurisdiction, the remaining clauses continue to apply in full. These terms do not alter the conditions set by payment providers such as ShopeePay, LinkAja, or Bank Transfer — those providers maintain their own separate agreements with you directly.
ShopeePay
LinkAja
Bank Transfer
Indonesia eligible regions
Account dashboard
WHAT IS COVERED
Scope of These Terms Across Account Activity
Not every interaction on the platform falls under the same clause. The table below clarifies which areas these terms directly govern and which fall partly or fully outside their scope. When something sits outside our terms, we will point you to where the relevant policy lives instead.
Account Access
Registration, login, and account management actions are fully covered. Any access that depends on regional eligibility under local Indonesian law follows the restriction stated at the point of entry, not a general override.
Transactions
Deposits and withdrawals processed through ShopeePay, LinkAja, or Bank Transfer are governed jointly: our platform terms cover the account-side record; each payment provider's own terms govern the transfer itself.
Site Content
Game content, lobby displays, and promotional copy on asiahoky pages fall under these terms. We do not claim ownership of game mechanics or software supplied by studios such as Habanero, PG Soft, Bigtime Gaming, or PlayStar.
Third-Party Services
External links, payment gateways, and studio game engines operate under their own separate agreements. Our terms end at the boundary of our platform; we are not responsible for third-party service conditions.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These terms are not one-directional. You hold specific practical rights in relation to your account records, the accuracy of your details, and how questions about these terms are handled. If your account shows a transaction record you do not recognise — whether from a ShopeePay deposit, a LinkAja transfer, or a Bank Transfer entry — you can raise a dispute directly through our support channel and we will review the record against our system logs. Correcting the personal details tied to your account, such as your registered email or contact number, is done through the account settings page after login; the fields and verification steps are displayed there. Where a clause in these terms is unclear to you, you are entitled to ask for clarification before continuing — not after the fact. We aim to respond to terms-related queries through our support routes in writing so there is a clear record for both sides.
Review Your Records
Transaction history tied to your ShopeePay, LinkAja, or Bank Transfer activity is available in your account dashboard after login. Use the date filter to locate a specific entry and compare it against your payment provider's record.
Correct Account Details
Open account settings to update your registered email or contact number. The verification steps shown there must be completed before a change takes effect. Do not share OTP codes or verification links with anyone.
Raise a Clause Question
If any section of these terms reads as ambiguous, contact us via the support routes listed on this page before taking an action that depends on your interpretation. We will confirm the intended meaning in writing.
Request Support
For any dispute about how these terms were applied to your account — including a transaction decision or an access restriction — submit a support request with your account reference and the clause in question.
CONTACT FOR TERMS
How to Reach Us About These Terms
If a specific clause raises a question about your account, transaction, or access eligibility, the routes below connect you directly to the team that handles terms-related correspondence. Include your account reference and the clause number when you write in — this keeps the response accurate and traceable.
Live Chat
Open the chat widget from any page while logged in. For terms questions, include your account ID and the clause you are asking about so the agent can retrieve the relevant record immediately.
Email Support
Send a written query to our support email address shown in your account dashboard. Email correspondence creates a paper trail for both sides, which we recommend for any formal terms or dispute question.
Account Help Centre
The Help Centre, accessible after login, contains clause summaries, account-action steps, and a form to submit a terms-related ticket. The current status of any open ticket is shown inside your account.
HOW WE HANDLE POLICY
Data, Cookies, Security and Retention Under These Terms
Our approach to the information attached to your account is shaped by what these terms require us to keep and what you have the right to access or correct. The following four areas explain how each is handled in practice.
Account Data Handling
We retain account registration data and transaction records for as long as your account remains active and for a period after closure as required by applicable rules in eligible regions. You can view your stored transaction data in the account dashboard at any time.
Cookies and Session Data
We use session cookies to keep your login active and to remember your lobby preferences between visits. These cookies do not store payment credentials. You can clear them at any time through your browser settings without affecting your account data.
Account Security Steps
Your account is protected by password authentication and, where enabled, a secondary verification step shown in account settings. Never share your login credentials. If you suspect unauthorised access, change your password immediately and contact our support team.
Requesting Changes or Deletion
To request a correction to stored account details or to ask about account closure and data retention, submit a written request through email support or the Help Centre ticket form. We will confirm the outcome in writing.
TERMS FAQ
Common Questions About These Terms
The questions below reflect what account holders most often ask when reviewing these terms. If your question is not covered here, reach us through the support routes listed above.
Do these terms apply to transactions I make through ShopeePay or Bank Transfer?
Yes. Our terms cover the account-side record of every deposit and withdrawal, including those made through ShopeePay, LinkAja, and Bank Transfer. The payment provider's own terms govern the transfer itself. Both sets of terms apply simultaneously to a single transaction.
How will I know if the terms have been updated?
Updated terms take effect when published on this page. We do not send individual notifications for minor changes. We recommend reviewing this page whenever you have a question. The current version is always the one displayed here; your account dashboard shows the date of last update.
Can I dispute how a clause was applied to my account?
Yes. Submit a support request through live chat or email, including your account reference and the specific clause you are disputing. We will review the application of that clause against our system logs and respond in writing with our finding.
What happens to my account data if I close my account?
Transaction records and account registration data are retained for a period after closure in line with requirements applicable in eligible regions. You may request a summary of stored data or ask about the retention period by submitting a written request through the Help Centre ticket form.
Are studio game terms — like those from Habanero or PG Soft — covered here?
Our terms govern your account and your interaction with the platform. Game mechanics and software from studios such as Habanero, PG Soft, Bigtime Gaming, and PlayStar operate under those studios' own end-user conditions. We do not override studio-level terms within our platform policy.
Do these terms apply differently depending on my region in Indonesia?
Access to certain features depends on local law and is available only where local law in Indonesia permits. Where a regional restriction applies, it takes effect at the point of access and overrides any broader language in these terms. Check eligibility through the account access page or contact support for clarification.
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