Live / Slots
This page sets out how asiahoky applies its legal framework to your account, your transactions, and your use of the platform — where local law and eligible regions permit. Read these terms carefully before you access the lobby, make a deposit via ShopeePay or Bank Transfer, or raise a support request.
Access to asiahoky and its lobby — including live casino tables, slot rooms, and the sportsbook — is subject to applicable local law in Indonesia. We do not claim legal certainty in any jurisdiction; eligibility is your responsibility to confirm under the rules that apply where you are located. When you create an account and choose a payment route such as ShopeePay, LinkAja, or Bank Transfer, you accept that the terms on this page govern your relationship with the platform. Transaction records are held in your account wallet history; we retain them in accordance with standard data-retention practice and they are available to you on request. Any change to these terms will be reflected on this page first — the current version is always what governs. We encourage you to review this page each time you return after a period away. If a section of this policy conflicts with a provision in a specific game or payment notice, the more specific notice applies to that context only. For any question about how these terms affect your account, reach our support team through the contact routes listed below.
Transactions processed via ShopeePay are governed by both this policy and ShopeePay's own terms. We hold the record on our side; ShopeePay holds its own record independently.
LinkAja transfers appear in your account wallet history once the transaction is confirmed. This policy covers our side of the record; LinkAja's terms govern the transfer itself.
Bank Transfer deposits and withdrawals are recorded in your wallet log. Your bank's terms apply to the transfer leg; our policy governs the account-side record and any dispute you raise with us.
Not every action on the platform sits under the same set of rules. This section distinguishes the four main areas so you know exactly where this policy applies and where a different set of terms takes over.
Login credentials, account verification steps, and session management fall fully within this policy. If your access is restricted, the process for raising that question is covered here.
Deposits and withdrawals via ShopeePay, LinkAja, or Bank Transfer are covered by this policy on the platform side. The payment provider's own terms govern the transfer leg outside our system.
Game titles, odds displays, and lobby content are governed by this policy where they relate to your account record. Game rules specific to each title are stated inside the game itself.
External links, studio software from Habanero, PlayStar, Bigtime Gaming, or PG Soft, and any off-platform service operate under their own terms. Our policy does not extend to those third-party environments.
You have concrete actions available under this policy — not just reading rights, but the ability to act. Your transaction history, including every ShopeePay, LinkAja, and Bank Transfer record, is visible in your account wallet once you log in. If a record looks incorrect, you can raise a correction request through the support contact route. Account details such as your registered email or phone number can be updated by following the fields shown in your account settings page; for changes that affect verification, support will confirm the steps required. If you want to know what data we hold against your account, or if you want to request that a record be reviewed, the fastest path is a direct message to our support team. We aim to acknowledge every request. Keep the reference number from any transaction in question — it helps us locate the record and respond without unnecessary back-and-forth.
Log in and open the wallet history tab to see every transaction linked to your account. The record includes payment method, amount, date, and status.
Go to account settings to update contact information. For verification-linked fields, our support team will confirm the required steps before any change is applied.
If a term on this page is unclear or you believe it has been applied incorrectly to your account, contact support with the specific section and your account reference.
We can review any transaction or account action on request. Provide the transaction reference and the date; support will respond through the channel you used to contact us.
Policy questions deserve a direct answer, not a generic response. Use any of the three contact routes below to reach the right team. For account-specific matters — a disputed transaction, a data request, or a correction to your registered details — include your account reference and a brief description of what you need reviewed. We handle policy contact separately from general gameplay support so your question reaches the right person without a redirect.
Open the chat widget from any page on asiahoky. For legal or policy questions, state the topic clearly at the start so the agent can route your message correctly.
Send your policy or data request to our support email listed on the contact page. Include your account reference and the specific section of this policy you are asking about.
Log in and open the Help section from your account dashboard. Policy-related articles are grouped separately from game and payment help so you can find the relevant topic directly.
Our approach to your account data is straightforward: we collect what is necessary to operate your account and process your chosen payment method, and we do not share it beyond what is required to complete those functions. Here is how each area works in practice.
We collect account registration details and transaction records linked to your payment route — ShopeePay, LinkAja, or Bank Transfer. Data is used to operate your account and process requests you raise directly with us.
Session cookies keep you logged in across pages during a single visit. Analytics cookies help us understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Your account is protected by login credentials you set. If you suspect unauthorised access, use the account settings page to update your password immediately, then contact support with your account reference.
Transaction and account records are retained in line with standard operational and legal requirements. To request a review of what we hold or to ask about deletion where permitted, contact us via the support routes on this page.
The questions below cover the most common things people ask about how this policy applies to their account, their data, and their transactions on asiahoky.
Yes — this policy covers the account-side record of every transaction, including those made via ShopeePay, LinkAja, and Bank Transfer. The payment provider's own terms govern the transfer itself outside our system. Both sets of terms apply to their respective parts of the transaction.
Log in and check your account wallet and settings pages first — most records are visible there. If you need a fuller account of what we hold, send a request through email support or live chat with your account reference included. We will respond through the same channel.
Yes. For standard fields like contact email or phone number, go to account settings and follow the fields shown. For verification-linked details, contact support with the change you need — the team will confirm the steps required before applying any update to your account.
The current version of this policy is always the one that applies. When we update a term, the change appears on this page. We encourage you to check back when you return after a longer absence. Continuing to use the platform after a change is published means you accept the updated terms.
Access depends on local law and is available only where local law permits. This policy does not create a right of access independent of applicable regulations in your region. If your access is restricted, contact support through the routes on this page for clarification on what steps are available.
Reach us via live chat or email support with your account reference and the specific section of this policy you believe was applied incorrectly. Policy questions are handled separately from general gameplay queries so your case goes to the right team without an unnecessary delay.