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This page explains exactly what data asiahoky collects when you access the lobby, create an account, or complete a transaction using ShopeePay, LinkAja, or Bank Transfer — and how we protect it. Availability of our services depends on local law and is accessible only in eligible regions.
When you open an account with us, we collect the information you enter directly: your name, contact details, and the payment method you choose — whether that is ShopeePay, LinkAja, or Bank Transfer. We also collect session data automatically, such as the device type you use to reach the lobby, your browser session identifiers, and the pages you navigate. This data is used to operate your account, process transactions, and deliver support when you contact us. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors handling your ShopeePay or Bank Transfer instructions — those partners are bound by data-handling agreements that restrict use to the purpose of completing your transaction. Retention periods depend on the category of data: active account records are held while your account remains open; transaction logs are retained as required by applicable law in eligible regions. You can ask us to review what we hold at any time through the support routes shown on this page. We keep this policy current; the version shown here applies from the date it was last updated.
Payment instruction data passed to ShopeePay processors is used only to complete your transaction and is not stored beyond the retention period required by applicable rules.
When you select LinkAja as your payment method, only the data needed to route and confirm that instruction is shared with the processing partner.
Bank Transfer details you submit are handled under the same data-handling agreements that govern all payment processors we work with.
This policy applies to every interaction you have with asiahoky directly — account creation, wallet activity, lobby navigation, and support conversations. It does not extend to third-party websites or services you reach through links on our pages; those are governed by their own terms. The table below shows clearly what falls inside and outside the scope of this policy so you know exactly where our obligations begin and end.
Creating your account, logging in, and updating your profile details — all covered. We handle the data you enter and the session identifiers generated when you access the lobby.
Deposits and withdrawals processed through ShopeePay, LinkAja, or Bank Transfer are covered. Records are retained in line with applicable law for eligible regions.
Cookies and session data collected while you browse the lobby are covered. You can review and adjust cookie preferences through your browser settings at any time.
Links to external payment platforms or game studio pages are not covered. Once you leave our domain, the privacy terms of that third party apply — not this policy.
You have specific, practical rights over the data we hold on your account. Reviewing your records, correcting inaccuracies, or asking a question about how your data is used — all of these are things you can do at any time. The process is straightforward: contact our support team through the routes listed on this page, describe what you need, and we will respond with the relevant information or confirm the change has been made. We do not require you to provide a reason to access your own account data. Where a correction to your profile is needed — such as updating contact details linked to your ShopeePay or Bank Transfer account — the change can be requested through account support and we will verify it against the information held. Complex requests may take longer to process, but we aim to acknowledge every query within a reasonable timeframe.
Ask us to confirm what personal data we hold on your account. Submit your request through live chat or email support and we will provide a summary of the relevant records.
If contact details or payment-linked information on your account are incorrect, contact support with the correct details and we will verify and update them.
Questions about how a specific piece of data is used — for example, how your Bank Transfer history is stored — can be directed to our support team at any time.
Where local law permits and your account is closed, you may request removal of personal data not required for legal retention. Support will confirm what can be actioned.
If you have a question about this policy, need to raise a data request, or want to understand how a specific piece of your information is handled, use any of the contact routes below. All privacy-related queries are handled by our account support team. Availability depends on your region and local law.
Open the live chat window from your account dashboard to raise a privacy or data query directly with our support team. This is the fastest route for account-specific questions.
Send your data request or policy question to our support email address shown in your account settings. Include your registered contact detail so we can locate your record.
The Help Centre inside your account lists common privacy and data questions with step-by-step paths. Check there first — many requests can be resolved without contacting support directly.
Our approach to data security covers four areas: how we store information, how long we keep it, how cookies work on the lobby pages, and how you can request a change. Each is described below. These are operational practices, not marketing claims — what you see here is how the account system actually works.
Account data is stored with access controls that limit who can read or modify your records. Only support staff handling your query can access your account details, and that access is logged.
Session cookies keep you logged in while you browse. Analytics cookies help us understand which lobby sections are used most. You can manage these through your browser at any time.
Active account data is held while your account is open. Transaction records are retained as required by law in eligible regions. Once the retention period ends, data is removed from live systems.
When this policy changes, the updated version is published here with a revised date. Continuing to use your account after a policy update means the new version applies to your data.
These are the questions our account holders ask most about data, privacy, and their rights under this policy. If your question is not here, use the live chat or email support routes shown above.
We collect the information you enter during account creation — name, contact details, and your chosen payment method such as ShopeePay or Bank Transfer. We also collect session identifiers generated automatically when you access the lobby.
We share data only with partners needed to operate your account — primarily payment processors handling ShopeePay, LinkAja, or Bank Transfer instructions. Those partners are bound by data-handling agreements and cannot use your data for any other purpose.
Active account records are held while your account is open. Transaction logs are retained as required by applicable law in your eligible region. When those periods end, data is removed from our live systems.
Contact our support team via live chat or email — both routes are listed on this page. Include your registered contact detail and tell us what you need. We will locate your record and provide the relevant summary.
Yes. If contact details or payment-linked information need updating — for example details connected to your Bank Transfer record — contact support with the correct information and we will verify and apply the change.
Where local law permits, you may request removal of personal data not subject to legal retention requirements. Support will confirm which data can be actioned and which must be kept for the period required by law in your eligible region.